FAQs

Welcome to our FAQ page, where we aim to provide clarity and ease as you embark on your therapeutic journey with us. Here, you’ll find answers to common questions about our services, approach, and what to expect during your time with us. We’re dedicated to making your experience as smooth and informed as possible, ensuring you feel confident and supported every step of the way. If you have any additional questions or need further assistance, don’t hesitate to reach out—we’re here for you.

Do you accept my insurance?

We are in network with most major insurance providers, as well as Medicare and Medicaid. If you decide to schedule an appointment with us, we will verify your insurance benefits and notify you if you have any out-of-pocket costs for your sessions.

I don’t have insurance - what are my options?

We also offer a sliding fee, and for those who qualify, we offer time limited sessions at no cost.

How do I start services?

Our intake coordinator is here to help connect you with the right therapist for your goals! When you contact us, we will learn a bit about what is bringing you to therapy, as well as your availability and preference for a therapist. Our therapist will reach out to you for a consultation call, and if you feel comfortable, you can schedule an appointment. In the meantime, we’ll verify your benefits to determine if you are covered by insurance and if you have any out-of-pocket costs for your sessions.

Do you offer Telehealth?

Yes! All of our therapists are licensed to provide telehealth in the state of Michigan. In order to ensure your privacy, we use HIPAA compliant platforms for our telehealth sessions.

What if I need to cancel my session?

We understand – life happens and sometimes we have to cancel. We simply ask that you notify your therapist to cancel or reschedule your session. Providing at least 24 hours notice is preferred, and you may be charged a late cancellation fee if the cancellation occurs within 24 hours of the time of session.

This is my first time coming to therapy - what can I expect at my first session?

First off, welcome and congratulations on taking action to prioritize yourself! Therapy looks different for everyone, but in general, you can expect your therapist will want to learn about you and your goals for therapy. Your therapist is curious to know who you are and what’s important to you. Therapy can feel awkward at times and, like any relationship, it can take time to feel comfortable. It’s ok to talk to your therapist about your expectations for therapy.

What’s the deal with confidentiality?

Therapy is, and should be, a confidential space. There are exceptions to this – specifically, if your therapist has reason to believe you are a danger to yourself or someone else, or if a vulnerable person or a child is in danger. In these situations, your therapist has a duty to report. Otherwise, everything you say in therapy stays between you and your therapist.

I’m court ordered to attend therapy - will you work with me?

Yes! We are here to help and we commend you for taking this step in your personal growth, regardless of what brought you here.

I’ve been to therapy before and had a bad experience. How do I know it’s safe to try again?

It’s a brave thing to bring yourself back to therapy when you’ve been hurt before. If this is your situation, we first want to congratulate you on being brave enough to explore therapy again. Like any relationship, it can take time to feel safe. It’s okay to talk about this with your therapist and, together, you can explore ways to make therapy feel more manageable. It is also okay to feel it out, ask questions, and go at a pace that feels manageable for you.

Reach Out Today to Start a Better Tomorrow